Customer Service



Columbia Skylights

4575 Tillicum Street
Burnaby, British Columbia

Canada, V5J 3J9

t: (604) 437 3377

Toll free: (888) 437 5557

f: (604) 437 4443



Skywin Fakro Ltd.

77 Woodland Ave.
Chatham, ON N7L 2S5

t: (519) 352-6587

f: (519) 352-3233




In order to identify your skylight, you need to find an information plate. Information plate is a small aluminum plate stapled to every FAKRO product. Every plate contains a  product code, short product description, as well as a date of the production. Data shown on the plate also includes the size of the product, which is especially important when you want to buy an accessory like venetian blind or order any spare parts.

Customer Service - FAKRO

FVE P1 48/46 -skylight and glass type; size

68968 - skylight code

2192 - production date

01 8823 - production code



Customer Service - FAKRO


Roof windows

Every window has an identification label, which is located in the top right corner of the sash. The identification label enables easy product identification and has details of product type, dimensions and production code.

Customer Service - FAKRO

a- Product code

b- Production date



Attic ladders

Data plate in FAKRO attic ladders is situated on the inner part of the front, shorter box element in the upper left corner:

  • attic ladders produced after August 2014

laser burned plate

Customer Service - FAKRO

Customer Service - FAKRO


a - attic ladder type
b - dimensions
c - production code   

How to find a data plate?